Armenia Customer Case: Arm Nature LLC

Customer:  Arm Nature LLC
Interviewee:  Davit
Packaging product:  Tea
Purchasing equipment:  Plywood type inner and outer bag tea bag machine

1. Customer demand

• New project
• Not familiar with the machine operation
• Worried that the machine would not work well in Armenia
  Decision made after watching the machine operation in the video

2. Our response measures (solutions)

• Analyze the difference between the plywood tea bag machine and the continuous tea bag machine
• Explain the operating structure of the machine through a video, and run the two machines at the same time for the customer to compare
• Explain the role of each workstation, daily maintenance, troubleshooting, etc. The customer highly recognizes the professionalism of our explanation and service attitude

3. Post-purchase experience

• After receiving the machine, the customer started the machine according to the teaching video we provided
• The machine is running normally, and the customer also introduced his friends to us, and we continue to maintain a cooperative relationship