Customer: Dubai, UAE Emea
Interviewee: Emea
Packaging product: Tea
Purchasing equipment: Tea bag machine + 3D machine + blender
1. Customer demand
- This is the first time we produce tea bags ourselves. We used to sell them wholesale. Gradually, we built our own brand and have a certain influence in Dubai and Africa. We started to invest in production and packaging lines.
- We originally wanted to order the tea production line from the same company, but the difference was too big, so we went to Italy to buy it.
- We want to find a company that can handle everything else, including boxes, tea bags, filter paper, etc.
2. Our response measures (solutions)
- Hencin has been making tea bags for many years. When the salesperson contacted us, he clearly stated that he could help us solve some problems with the front-end equipment. We continued to talk, and later they knew a lot about the front and back ends of tea bags and packaging materials, which gave us great confidence.
- We need a professional manufacturer to help us complete the entire line, from mixing to tea bag machines, inner packaging machines, laser coding machines, cartoning machines, and three-dimensional packaging machines.
- From mixing to tea bag machines, inner packaging machines, laser coding machines, cartoning machines, and three-dimensional packaging machines.
3. Post-purchase experience
- The machine is currently being prepared for shipment. We received the machine inspection video from Hencin and were very satisfied. It almost met our initial requirements and the delivery time met our requirements.
- Hopefully they can deliver faster in the future and I believe we will continue to buy their machines in the future as we also have cartoning machines and other tea bagging machines.
