Customer: Choi's Coffee Museum from South Korea
Interviewee: Yuh shin choi (boss)
Packaging product: Drip Coffee Bags
Purchasing equipment: Drip Coffee bags Packing Machine
1. Customer demand
- We are a 12 years of coffee roasting company in Seoul, South Korea, we've been using outsouce providersfor my coffee bags packaging for couple of years.
- But l realised outsource provider can't complete my porduct intime, which caused l can't deliver my product to my clients in time as well, and packaging service cost gettinghigher and higher.
- So l decide to get a coffee bags machine to control everything in our own hand.
2. Our response measures (solutions)
- As a beginner in packing machinery, l don't even know how to recogonise a good quality & stablemachine, l know there are many diferent supplier of coffee bags machine suppliers in china and most havemachines in same appearance, which really confused me a lot.
- Until l met Jordan who've represented Hencin machinery, he did really help me a lot in this field, after going through a detailed comparasionbetween different types of machine, he recommended me a sutiable production capacity of machine basedon our daily output, i've had enough confidence with their machine after a 50 minutes video confernece.they showed a stable running process of their machine for a long time in that video.
3. Post-purchase experience
- I've got the machine for 16 months till now, ever had a bit problem in operation at the beginning, butthanks for their professional after sale support, l got problems solved in a half day, and the machine hasbeen working stable so far, With this machine, l can act for my business much more rapidly, and managed toget my coffee bags selling increased a lot, thanks Hencin.
