Customer: Liubov from Russia
Packaging product: Collagen Jelly
Purchasing equipment: Rounded Liquid Packaging Machine
1. Customer needs
- It needs to be hot filled at 80-90 degrees;
- It is in a jelly state at room temperature;
- After opening the bag, the jelly is not easy to break and should be in strips;
- The bag should be beautiful, and the machine should be able to adapt to high-temperature filling and run stably.
2. Our response (solution)
- With experience in the field of liquid packaging, we are very clear about which pump to use for which product;
- The customer initially consulted with us about the ordinary pneumatic pump of the same industry, and we immediately pointed out that the pump could not be filled at high temperature, and the bag was a conventional three-side sealed bag;
- We recommended the bag and machine of this rounded corner machine to the customer, and the customer watched the demonstration video and thought that the product could solve the pain point.
3. Experience after purchase
- After the machine was completed, the customer came to inspect it. We prepared products close to the customer's materials for testing.
- The after-sales staff patiently explained the operation of each station to the customer service, including changing the film and changing the lettering, etc. The customer was very satisfied with the inspection.
- After the machine arrived, the customer started the machine and made it run stably with the help of the video, and then purchased another one.
