Customer: United States First
Interviewee: Anas
Packaging product: Soft candy
Purchasing equipment: Combination weigher horizontal bag packaging machine
1. Customer demand
- New investment project, first time to purchase machines in China;
- Want cheap machines;
- Seeing that everyone in the market uses zipper bags, I am worried about the high maintenance cost of large machines and the high investment risk.
2. Our response measures (solutions/Customer perspective)
- I sent an inquiry to hencin on New Year's Eve, and they carefully helped me analyze the differences between two of the machines;
- On the first day of the Lunar New Year, they came to the factory and explained the operation of the machine to me via video, which made me admire them very much;
- A serious partner can save a lot of trouble for future production;
- Through the video, I understood the design and operation of the entire machine, eliminating worries and doubts.
3. Post-purchase experience
- The machine has been running stably for more than three years now. And it has been working normally;
- The quality of the hencin machine is beyond doubt;
- The professional after-sales service and the ability to quickly solve problems have made it my trusted partner.
